Q. How long will my order take?
A. An average order takes approximately 6-8 weeks to complete after receipt of approved drafts. If you need your stationery before this time we offer an 'express' service which guarantees production within 4 weeks from receipt of signed proofs. 

Q. Can you explain the order process?
A. Once you have completed the order form, send this to us as soon as possible with payment equal to 50% of the total order. On receipt of the order form and payment we will formulate proofs for the wording inserts for the invitations and this will be sent to you for your approval. Remember to check through the proofs very carefully as once signed we cannot be responsible for any errors in the wording. On receipt of the proofs the order takes approximately 6 - 8 weeks to complete. We will inform you when your order is complete and the remaining 50% payment is due before the order is despatched.

Q. What about items such as Order of Service and Menus - I don't have these details yet - can these be made closer to the wedding?
A. We recommend that you state clearly on the order forms all items that you require. Your invitations will be sent out within 6 - 8 weeks. Depending on time allowing, items that need to be made nearer the time of the wedding itself (Order of Service, Wedding Breakfast Menus, and Table Plans) will be sent closer to the wedding date. It is your responsibility to send us details of what is to be printed inside the Order of Service, Wedding Breakfast Menus and names for the Table Plan a minimum of 4 weeks prior to the wedding date.

Q. What happens if I run out of stationery after I have received my order?
A. Don't worry! Contact us immediately and we will endeavour to complete the extra order asap. Extra stationery will be charged at the normal rate, but will incur a delivery charge.

Q. I have seen the design I like - can you adapt it to suit my wedding colour scheme?
A. Yes. Because we use handmade paper and ribbon to add colour to the ranges, we can adapt the designs very easily to any colour scheme that you require.

Q. How do I pay?
A. We ask for a deposit of 50% which can be made by cheque, direct bank transfer or any debit card via PayPay. Full payment for stationery is to be made prior to delivery. Orders of Accessories are required to be paid in full before delivery.

Q. When shall I send out my invitations?
A. It is normal to send out invitations three months prior to your wedding, however for long distance guests you may want to send them out earlier. This allows you time to send out other invitations to anyone on a reserve list. Many people are now sending out their invitations at least 4 months in advance, especially if your wedding is being held during school holiday periods or at Easter or Christmas.